Tier II IT Technician (JB3784) - Woodmead

Requirements:
Tier II IT Technician (JB3784)
Woodmead, Johannesburg
R30 000 per month,
Duration: Permanent
Our client, a managed IT services company, is currently seeking a Tier 2 IT Technician to provide client support client support by resolving requests and incidents to ensure optimal infrastructure functionality. The ideal candidate should possess at least 4 years of experience in the IT and Networking environment, along with excellent knowledge of Microsoft technologies. This includes, but is not limited to, Office 365, Microsoft 365, Azure, Hyper- V/VMWare.
Minimum Requirements:
Bachelor's degree in information technology or related field is a plus.
Atleast 4 years of support experience
Strong technical and product knowledge, including hardware and software components.
Proficiency in Office 365 and Azure
Good general understanding of the ITIL Framework and ITSM Systems
Excellent knowledge on Microsoft technologies including but not limited to Office 365, Microsoft 365, Azure, Hyper- V / VMWare
Knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers.
Good understanding of network security, and malware/ransomware prevention.
Duties and Responsibilities:
Design and implement projects as per client requirements and project scope
Infrastructure security analysis and reporting
Client documentation and policy design
Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary.
Assist / mentor junior consultants and host technical workshops for the team
Provide high level of support on Windows Servers, workstations, and laptops
Responsibilities:
Design and implement projects as per client requirements and project scope
Infrastructure security analysis and reporting
Client documentation and policy design
Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary.
Assist / mentor junior consultants and host technical workshops for the team
Provide high level of support on Windows Servers, workstations, and laptops
Provide professional, concise communication with team members and customer



JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: ZAR 28,000.00 - 30,000.00 Monthly
Positions available: 1


JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct