Telecommunications Engineer - Johannesburg

Requirements:

• • Installation and maintenance of digital, VOIP, and video telephony product offerings.
• • Troubleshooting and turn-ups of network environments including voice and data cabling.
• • Serve as primary POC for all server alarms and emergencies by fulfilling internal processes.
• • Work with SIP trunks, PRI's and analog lines for PBX and VOIP phone systems both hosted and on-premise based.
• • Conduct computer diagnostics to investigate and diagnose hardware and software problems.
• • Replace defective components, and provide technical assistance.
• • Perform data backups and maintain an inventory of computer parts for emergency repairs.
• • Research and design work for new and existing customers.

Responsibilities:

• • Working for a collaborative team, you will implement and support Sunco's business communication solutions for new and existing clients in a way that exemplifies our Core Values.
• • Work is done both on site or remotely within Alberta, though travel outside of the province may be required.
• • You will complete project requirements from telecom systems programming to installation, testing and training on all releases for Mitel and Panasonic systems including voicemail and other software and telecommunications services such as computers, system software and hardware and cabling.
• • You will be accountable for Solutions Escalation from Tier 1 and Tier 2 Help Desk individuals and have daily interactions to provide support and/or solutions when required.
• • At Sunco, we strive to bring out the best in each other, therefore you will be required to coach and train colleagues on all high-level issues to advocate learning and build team capacity.