Railway Station Assistant - Johannesburg

Requirements:

• • An interest in providing good customer care.
• • To be a good teamworker.
• • An approachable, confident and helpful manner.
• • Some IT skills.
• • To be reasonably fit, as some lifting and carrying is involved.
• • An understanding of health and safety issues and regulations.
• • Some knowledge of local and national train routes would be useful for people going into this career. You usually have to pass a medical examination including tests for alcohol and drug abuse.

1. • The following future skills shortages have been identified:
• • Customer service skills.
• • People management skills.
• • Leadership/management skills.
• • Foreign languages.
• • Teamworking.

Responsibilities:

• • Railway station assistants undertake general duties on the railway platform and around the station. This includes dealing with passenger queries and assisting passengers with their luggage. Station assistants may have been informed before the event if any passengers have particular needs, for example, if they are visually impaired or a wheelchair user. The station assistant will make sure that the passenger gets on and off the train safely.
• • Station assistants display posters and timetables and alter computerized information boards when necessary. They are also responsible for making sure that customers are aware of any last-minute departure time and platform changes. This may involve making announcements over the public address system.
• • Station assistants must keep the waiting areas and platforms clean and well presented. They also check passengers' tickets and assist with the dispatch of trains. Station assistants have to wear a uniform and they may have to work both indoors and outside.