Onsite and Call Engineers | Senior - CBD

Requirements:

• • Matric pass
• • Networking + Certification
• • A+ Hardware Certification
• • MCSE/MCSA Equivalent
• • 5+ Years experience in a technical support as well as MSP environment, Server and Network support
• • Excellent problem-solving skills backed by solid technical knowledge
• • Excellent customer service and communication skills, with the ability to explain technical concepts to non-technical users
• • Excellent organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment
• • Sound Understanding of

1. • DNS/DHCP/Active Directory
2. • Network Concepts And Network Security Best practice Knowledge
3. • Configuring Routers, managed switches, wireless access points and other network devices
4. • Windows Server 2012 ? current
5. • Hyper-V
6. • Office 365 and Google Apps Configuration
7. • Editing CNAME, TXT and MX records

• • Adequate Understanding of

1. • TCP/IP and Subnets
2. • Cloud environment ie MS Azure and third party cloud infrastructure
3. • Basic Mikrotik configuration
4. • General Firewall Knowledge such as Rule priorities and Port Forwarding

Must have a valid drivers license

A vehicle with a petrol card will be supplied to use strictly for work purposes - CALL OUT ONLY!!!!!!!!!!!!!!!!!!

Responsibilities:

• • Reviewing and attending to support tickets assigned to you
• • Ensuring support tickets are updated with ticket progress
• • Ensuring tickets are completed timeously and in its entirety
• • Ensuring a summary of work done or resolution of the ticket is always listed on the ticket
• • Assisting clients as best you can, or escalate to the Escalation Team if you are not able to assist
• • Effectively troubleshooting software/hardware issues that arise
• • Constant communicate with the client to manage their expectations
• • Liaising with third party vendors when required
• • Self-learn and research into topics and problems you are not familiar with
• • Keeping up to date with latest technology and possible technology that can be used
• • Proposing any new enhancements to the client's assigned vCIO to help improve the client's IT journey and experience

Benefits:

• • Medical aid contribution / medical insurance
• • Group RIsk
• • Company Wellness