Key Account Manager - Johannesburg

Requirements:

• • Bachelor's degree in business administration, marketing, or a related field.
• • Proven experience in sales, key account management, or relevant customer relationship management roles.
• • Knowledge of the industry or market in which the company operates.
• • Familiarity with CRM software and other relevant sales tools.
• • Strong business acumen and financial understanding.
• • Ability to travel to meet clients as needed.
• • Additional certifications or training in sales, account management, or customer relationship management is a plus.

Responsibilities:

• • Build and maintain strong relationships with key clients, serving as their primary point of contact for all business-related matters.
• • Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
• • Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
• • Collaborate with cross-functional teams, such as sales, marketing, and customer support, to ensure seamless delivery of products/services and exceptional customer experience.
• • Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
• • Stay updated on industry trends, market conditions, and competitor activities to proactively identify potential threats and opportunities.
• • Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.
• • Manage contract negotiations, renewals, and pricing discussions in collaboration with the sales team.
• • Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and coordinating with internal teams to deliver timely solutions.
• • Collaborate with product development teams to provide feedback and insights from clients, contributing to the development of new products/services.