IT Help Desk Technician - Johannesburg
IT Help Desk Technician - Johannesburg
| Job Title: | IT Help Desk Technician |
| Company: | RSG Mining And Construction |
| Other Job Openings at the Company: | The company has other active jobs (210) |
| Applicants: | Applications: 20 | Visits: 107 |
| Your Application: | You have not applied yet. Apply or Refer for rewards |
| Recruiter Statistics: | CVs seen: 15, Deleted: 0, Unread: 5 |
| Location: | Johannesburg, Sudáfrica |
| Salary: | ZAR 14,177.00 - 19,850.00 Monthly |
| Allows working from home: | Yes |
| Published: | Yesterday |
| ID: | 392175679 |
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JOB DESCRIPTION
JOB DESCRIPTION
Requirements:
- • BSC/BA in IT, computer science, or a related discipline
- • Proven background in a customer service position such as a help desk technician
- • Tech-savvy with practical experience in remote control, databases, and office automation products
- • Excellent knowledge of computers, smartphones, and other tech items
- • The capacity to recognize and fix simple technical problems
- • English language proficiency
- • Must possess excellent communication skills
- • Must be cool-headed and customer-focused
Responsibilities:
- • Assist clients who call or email for technical support by acting as their initial point of contact
- • Utilize diagnostic methods and relevant queries to carry out remote troubleshooting
- • Identify the ideal remedy based on the problem and the information supplied by the clients
- • Guide the client through the resolution of the issue
- • Send unsolved issues to higher-level support staff
- • Give precise information on IT goods or services
- • Create logs to document occurrences, issues, and how they were resolved
- • Monitor and update client status and data
- • Any consumer comments or recommendations should be forwarded to the responsible internal team
- • Identify and make suggestions for any process improvements
JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: ZAR 14,177.00 - 19,850.00 Monthly
Positions available: 15
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct
Requirements:
- • BSC/BA in IT, computer science, or a related discipline
- • Proven background in a customer service position such as a help desk technician
- • Tech-savvy with practical experience in remote control, databases, and office automation products
- • Excellent knowledge of computers, smartphones, and other tech items
- • The capacity to recognize and fix simple technical problems
- • English language proficiency
- • Must possess excellent communication skills
- • Must be cool-headed and customer-focused
Responsibilities:
- • Assist clients who call or email for technical support by acting as their initial point of contact
- • Utilize diagnostic methods and relevant queries to carry out remote troubleshooting
- • Identify the ideal remedy based on the problem and the information supplied by the clients
- • Guide the client through the resolution of the issue
- • Send unsolved issues to higher-level support staff
- • Give precise information on IT goods or services
- • Create logs to document occurrences, issues, and how they were resolved
- • Monitor and update client status and data
- • Any consumer comments or recommendations should be forwarded to the responsible internal team
- • Identify and make suggestions for any process improvements
JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: ZAR 14,177.00 - 19,850.00 Monthly
Positions available: 15
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct
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