Customer Support Specialist - Johannesburg
Customer Support Specialist - Johannesburg
| Job Title: | Customer Support Specialist |
| Company: | RSG Mining And Construction |
| Other Job Openings at the Company: | The company has other active jobs (210) |
| Applicants: | Applications: 16 | Visits: 37 |
| Your Application: | You have not applied yet. Apply or Refer for rewards |
| Recruiter Statistics: | CVs seen: 13, Deleted: 0, Unread: 3 |
| Location: | Johannesburg, Sudáfrica |
| Salary: | ZAR 12,000.00 - 14,500.00 Monthly |
| Published: | 2 days ago |
| ID: | 392176005 |
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JOB DESCRIPTION
JOB DESCRIPTION
Requirements:
- • Experience as a Customer Support Specialist or similar CS role
- • Familiarity with our industry is a plus
- • Experience using help desk software and remote support tools
- • Understanding of how CRM systems work
- • Excellent communication and problem-solving skills
- • Multi-tasking abilities
- • Patience when handling tough cases
- • BSc in Information Technology or relevant diploma
Responsibilities:
- • Respond to customer queries in a timely and accurate way, via phone, email or chat
- • Identify customer needs and help customers use specific features
- • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- • Update our internal databases with information about technical issues and useful discussions with customers
- • Monitor customer complaints on social media and reach out to provide assistance
- • Share feature requests and effective workarounds with team members
- • Inform customers about new features and functionalities
- • Follow up with customers to ensure their technical issues are resolved
- • Gather customer feedback and share with our Product, Sales and Marketing teams
- • Assist in training junior Customer Support Representatives
JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: ZAR 12,000.00 - 14,500.00 Monthly
Positions available: 10
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct
Requirements:
- • Experience as a Customer Support Specialist or similar CS role
- • Familiarity with our industry is a plus
- • Experience using help desk software and remote support tools
- • Understanding of how CRM systems work
- • Excellent communication and problem-solving skills
- • Multi-tasking abilities
- • Patience when handling tough cases
- • BSc in Information Technology or relevant diploma
Responsibilities:
- • Respond to customer queries in a timely and accurate way, via phone, email or chat
- • Identify customer needs and help customers use specific features
- • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- • Update our internal databases with information about technical issues and useful discussions with customers
- • Monitor customer complaints on social media and reach out to provide assistance
- • Share feature requests and effective workarounds with team members
- • Inform customers about new features and functionalities
- • Follow up with customers to ensure their technical issues are resolved
- • Gather customer feedback and share with our Product, Sales and Marketing teams
- • Assist in training junior Customer Support Representatives
JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: ZAR 12,000.00 - 14,500.00 Monthly
Positions available: 10
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct
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