Customer Service Consultant - Paarl

Requirements:

• • We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Consultant. As a Customer Service Consultant, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction.

Responsibilities:

• • Act as the primary point of contact for customer inquiries, complaints, and requests.
• • Provide accurate information about our products and services to customers.
• • Resolve customer issues in a timely manner by identifying problems, researching solutions, and escalating when necessary.
• • Maintain a high level of professionalism and empathy when interacting with customers.
• • Document all customer interactions accurately.
• • Collaborate with other departments to resolve complex customer issues.
• • Continuously identify opportunities to improve the customer experience.

Responsibilities:

• • Previous experience in a customer service role is preferred.
• • Excellent communication skills, both verbal and written.
• • Strong problem-solving skills with the ability to think quickly on your feet.
• • Empathy and patience when dealing with customers' concerns or complaints.
• • Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
• • Proficient computer skills including knowledge of CRM systems and Microsoft Office Suite.

Joining our team as a Customer Service Consultant offers an exciting opportunity to make a positive impact on our customers' experience. If you are passionate about providing excellent service, possess strong communication skills, and thrive in a dynamic environment, we would love to hear from you. Apply now!

Benefits:

• • Free In-house training
• • Continuous training throughout employment
• • Company Accommodation