Call Centre Agent - Johannesburg
Call Centre Agent - Johannesburg
| Job Title: | Call Centre Agent |
| Company: | RSG Mining And Construction |
| Other Job Openings at the Company: | The company has other active jobs (210) |
| Applicants: | Applications: 29 | Visits: 70 |
| Your Application: | You have not applied yet. Apply or Refer for rewards |
| Recruiter Statistics: | CVs seen: 20, Deleted: 0, Unread: 9 |
| Location: | Johannesburg, Sudáfrica |
| Salary: | ZAR 10,500.00 - 13,507.00 Monthly |
| Published: | 2 days ago |
| ID: | 392176018 |
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JOB DESCRIPTION
JOB DESCRIPTION
Requirements:
- • Previous experience in a customer support role
- • Track record of over-achieving quota
- • Strong phone and verbal communication skills along with active listening
- • Familiarity with CRM systems and practices
- • Customer focus and adaptability to different personality types
- • Ability to multi-task, set priorities and manage time effectively
- • High school degree
Responsibilities:
- • Manage large amounts of inbound and outbound calls in a timely manner
- • Follow communication "scripts" when handling different topics
- • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- • Seize opportunities to upsell products when they arise
- • Build sustainable relationships and engage customers by taking the extra mile
- • Keep records of all conversations in our call center database in a comprehensible way
- • Frequently attend educational seminars to improve knowledge and performance level
- • Meet personal/team qualitative and quantitative targets
JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: ZAR 10,500.00 - 13,507.00 Monthly
Positions available: 10
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct
Requirements:
- • Previous experience in a customer support role
- • Track record of over-achieving quota
- • Strong phone and verbal communication skills along with active listening
- • Familiarity with CRM systems and practices
- • Customer focus and adaptability to different personality types
- • Ability to multi-task, set priorities and manage time effectively
- • High school degree
Responsibilities:
- • Manage large amounts of inbound and outbound calls in a timely manner
- • Follow communication "scripts" when handling different topics
- • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- • Seize opportunities to upsell products when they arise
- • Build sustainable relationships and engage customers by taking the extra mile
- • Keep records of all conversations in our call center database in a comprehensible way
- • Frequently attend educational seminars to improve knowledge and performance level
- • Meet personal/team qualitative and quantitative targets
JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: ZAR 10,500.00 - 13,507.00 Monthly
Positions available: 10
JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct
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