Assistant Hotel Manager, 5* Boutique Hotel - Franschhoek

Requirements:
This 5- Star Hotel is known for sophisticated escapes and unique guest experiences. Its ever- Expanding luxury hospitality portfolio offers dynamic career opportunities to positive, vibrant and energetic individuals.
You will excel in this role if you are an efficient, solutions driven individual who enjoys a fast paced and constantly changing environment. With a passion for exceptional service whilst maintaining a high degree of operational delivery and people management.
Experience & Skill
- Minimum of 3 - 5 years Assistant Hotel Management or Senior Duty management experience within a 5* Hotel/Property
- Tertiary qualification in Hospitality or Hotel Management beneficial
- Advanced computer skills including MS office, including e- Mail and internet
- Experience with Protel PMS advantageous
- Valid driver's licence
- Fully vaccinated
Key Attributes
- Ability to confidently operate within a fast- Aced and challenging environment
- Effective complaint handling
- Demonstrate exceptional organizational and leadership skills
- Excellent written and verbal communication skills
- Exhibit strategic thinking to ensure the hotel operations are improving and innovative
- Personal and professional integrity of the highest standard
Remuneration Details
- Highly competitive basic salary with benefits (add- On approach)
Responsibilities:
The Assistant Hotel Manager's role is to enhance the operational efficiency and service quality of the Hotel by, in conjunction with the Hotel Manager, providing the service which creates the platform whereby teams can excel and meet their underlying objectives within their departments.
Main Responsibilities
- Responsible for managing the full operations, service, logistics and activities of the Hotel Team, under the guidance of the Hotel Manager
- Ensure that guests receive exceptional levels of personalised service while working closely with the relevant Hotel Teams and Hotel Manager
- Assist the Heads of Departments in ensuring that guest spaces and facilities are impeccably maintained and fully functional
- Ensure that policies, processes and standards directly affecting the guests reflects their safety, security and preferences
- Develop, implement and monitor systems and methods that capture and communicate guest preferences, likes and dislikes as appropriate, without compromising their privacy
- In conjunction with HR, support the selection of appropriately competent employees who reflect a high degree of service orientation, professional charm and who can uphold the company values
- Create an environment that contributes to highly positive employee engagement and commitment to the job
- Implement practices and activities to support the continues development of leaders and employees
- Monitor department attendance and leave balances to prevent unnecessary expenditure on staffing
- Liaise with all 3rd party partners regarding day- To- Day operations
- Ensure that the hotel achieves its financial objectives, as well as guests Satisfaction requirements
- Monitor the usage of equipment and consumption of stock
- Work closely with finance and purchasing, to ensure inventory and par stock levels are appropriate to ensure consistent levels of quality service
- Have an in- Depth knowledge and understanding of all F&B processes and procedures with a strong knowledge of food, wine & spirits
Benefits:
Provident Fund Contribution, Medical Aid. Contribution / Insurance



JOB TYPE
Work Day: Full Time
Employment type: Permanent Job
Salary: ZAR 25,000.00 - 30,000.00 Monthly
Positions available: 1


JOB REQUIREMENTS
Minimal experience: Unspecified
Gender: Indistinct