Animal Care Assistant - Johannesburg

Requirements:

• • Ensure all animals are provided with food, water, daily exercise and appropriate living conditions.
• • Monitor the health and well-being of the animals in your care.
• • Carry out environmental enrichment programs as detailed by senior staff. Perform daily cleaning routines including sanitation of the enclosures and surrounding areas according to endorsed internal policies and procedures.
• • Under the direction of the A011 Senior Behavioural Trainer assist, if required, with training and behaviour modification of animals in your care.
• • Provide advice to potential purchasers of animals about those most suited to their circumstances.

Customer Service and Reception:

• • Act as a first point of contact for visitors to the shelter.
• • Maintain appointment register for surrenders and vet clinic, etc.
• • Process and support adoptions and sales in the Reception area including ingoing and outgoing animals.
• • Check for existing client/patient records and maintain or create new client/patient records as necessary.
• • Prepare patient admission and discharge documentation.
• • Recognise and report emergency situations.
• • Comply with clinic policy, work safety and legislative requirements when selling or dispensing veterinary prescribed products to clients.
• • Notify clients and appropriate staff of next day's surgery.
• • Liaise with staff within the organisation in relation to vet checks, surgeries and other matters.
• • Send out vaccination reminders and monthly statements.
• • Deliver mail to administration building for posting.
• • Maintain inventory of office supplies.
• • Point of sale duties including cash handling and end of day settlement and processing.
• • Ensure that the Reception area is clean and tidy at all times.
• • Ensure that all supplies and equipment are maintained in the consultation rooms.
• • Maintain point of sale displays.
• • Assist with stock management.

Responsibilities:
Essential

• • At least one year's employment experience, preferably in a customer service oriented field.
• • Ability to understand and follow policies and processes.
• • Experience in handling and caring for animals.
• • Computer and office skills.

Desirable

• • Experience with not-for-profit organisations.
• • Sound understanding or ability to acquire understanding of and commitment to EEO and OHS principles and practices.

Personal Attributes

• • Good interpersonal skills, including the ability to interact with a diversity of individuals from both within and outside RSPCA ACT.
• • High degree of motivation and demonstrated ability to work well as part of a team, but also to work independently, with minimum supervision when required.
• • Organizational skills; ability to work under pressure, prioritize work and to meet set deadlines.
• • Attention to detail and a high level of accuracy.