Customer Services Rep. 1xEast London, 1xMthatha - EE - East London

Position Title: Customer Services Rep. 1xEast London, 1xMthatha - EE
Company: Confidential
Country: South Africa
State: Eastern Cape
State/City: East London
ID: 3785917
Publication Date: 14/03/2013

Description

Job Details:

Customer Satisfaction.

In Branded Store:

Accountable for cash and stock.

Accountable for sales and meeting sales targets.

Accountable for stock shortages.

Provide customer advice and education/share product knowledge.

Manage stock in store.

Management of shortages.

Obsolence.

Promotional stock merchandising.

Manage operations in store.

Warranties.

Customer cell phone repairs (where applicable).

Returns.

OBF's.

Identify issues and resolve.

Communication, in outlet.

Maintain company's policies and procedures.

Manage and account for all cash.

Conduct acctual system transactions e.g. activations, suspensions, migrations etc.

Relevant paperwork and documentation.

General customer services:turnaround time, queing time, accuracy, and productivity.

Key Requirements:

Matric.

Computer literacy.

Customer service experience.

Sales experience essential (minimum 1-2 years).

If you are interested please apply in this page.


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Customer Services Rep. 1xEast London, 1xMthatha - EE
State: Eastern Cape
State/City: East London